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Common queries answered

Frequently asked Questions

with our flat rate shipping for $5 dollars it takes about 3-12 days with our free shipping it will take 7-30 days to receive your order. and for people living in remote areas shipping can take up to 60 days due to logistics

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at Returns@carryrepublic.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at

Returns@carryrepublic.com.

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please login to my account and you will be able to edit all your personal information and 

After you have made an order. an email will be sent to you with a tracking number and a website link where you will be able to track your product 

Simply send us an email at support@carryrepublic.com and we will respond to your email immediately or go to one of our product page and request a call back and we will call you 

No we do not charge tax on sales. the only tax you will be charged will be from customs if your country decides to charge any.

Yes we ship to all countries and locations. the only difference will be the shipping time, as people who live in remote areas tend to receive their items a little late than usual. but be rest assured that you will receive all the items you have ordered

not all items. this will depend on the items you have ordered. as some items can not be in the same package and some items will be shipped for a different locations which is closer to you. for example if you live in California and your order a shirt and a watch, we have different warehouse around the country your watch could be shipped from Washington Dc and your shirt can be shipped from Dallas. and both orders will arrive in different times  

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